Privacy Policy

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Healthy Homes and Beyond IAQ is committed to protecting your privacy and handling your personal data with care, transparency and respect. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or engage with our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Healthy Homes and Beyond IAQ

Website: https://healthyhomesandbeyondiaq.org.uk

Healthy Homes and Beyond IAQ is the Data Controller responsible for your personal data.

If you have any questions about this policy or how your data is handled, please contact us via the details provided on our Contact page.

What Information We Collect

We may collect and process the following information:

• Personal details such as your name, phone number, email address and address when you contact us or request a service
• Information you provide through contact forms, emails or surveys
• Details relevant to indoor air quality assessments that you choose to share with us
• Technical data such as IP address, browser type, device information and pages visited, collected through cookies and analytics tools

We only collect information necessary for delivering our services or improving our website.

We do not knowingly collect personal data from children.

How We Use Your Information

Your personal data may be used to:

• Respond to enquiries
• Provide quotations, services or consultations
• Arrange assessments, surveys and follow‑up visits
• Produce reports, documentation and recommendations
• Communicate with you regarding your enquiry or service
• Improve website performance and user experience
• Comply with legal, insurance or regulatory obligations

We will never sell or trade your personal data.

Lawful Basis for Processing

We process personal data using one or more of the following lawful bases:

Consent — when you choose to contact us or request information

Contract — when processing is necessary to deliver a service to you

Legal obligation — where regulations require us to keep certain records

Legitimate interests — such as responding to enquiries or maintaining accurate service records

We do not use automated decision‑making or profiling.

Sharing Your Information

We only share your information where necessary and appropriate, including:

• With trusted specialist partners involved in delivering requested services (only with your consent)
• With service providers such as website hosting, IT support or cloud storage providers
• Where required by law, safeguarding duties or regulatory authorities

Where data is transferred outside the UK (for example if a hosting provider is based overseas), we ensure appropriate safeguards are in place under UK GDPR.

All third parties must handle your data securely and lawfully.

Data Storage, Security and Retention

We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure.

Data is retained only for as long as necessary:

• General enquiries: up to 12 months
• Client records and reports: up to 7 years (for legal, insurance and safeguarding reasons)
• Website analytics: retained according to our analytics provider’s data policy

After these periods, your data is securely deleted.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data where appropriate
• Restrict or object to processing
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO contact details

Website: https://www.ico.org.uk

To exercise your rights, please contact us using the details provided on our website.

Cookies

Our website may use cookies to improve functionality, analyse traffic and enhance user experience. Cookies are small text files stored on your device.

You can control or disable cookies at any time through your browser settings.

Changes to This Privacy Policy

Healthy Homes and Beyond IAQ may update this Privacy Policy as needed to reflect changes in legislation, technology or our services. The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via our Contact Us page.